First off, we hope everyone's doing well with all the changes and difficulties involved with our current global situation due to the COVID-19 pandemic. Our goal here at Qwertee is to bring a smile to your face every day and we have no intention of giving that up, so don't fret!
As a result of the ongoing situation, a number of countries have placed restrictions on some international mail. We had to start thinking hard about what we would do for customers in these locations and we've been able to come up with a solution that allows us to continue delivering. If you live in any of the following countries, we are now offering express guaranteed delivery via UPS courier as an alternative, to ensure you can still place orders with us:
Antigua and Barbuda
Macao Special Administrative Region of China
Republic of Macedonia
Republic of Moldova
Saint Kitts and Nevis
Saint Vincent and the Grenadines
Trinidad and Tobago
Venezuela (Bolivarian Republic of)
Additionally, due to COVID-19 the following countries have a shipping surcharge:
United States of America
Isle of Man
All other countries are operating international post as per usual
We're aware this option is more expensive, but unfortuantely it's the only option for us for these countries in the current circumstances. We do expect normal delivery options to resume for these countries eventually, we just don't know exactly when. In the meantime, express courier delivery is a feature that we've been hoping to implement regardless so now is a great time for us to do so - ensuring no customer will be left stranded! We hope to roll out this feature worldwide soon enough.
Once again, we really hope you're staying safe, thanks for your patience throughout this process!